Havings searchable, well-organized help centers of information – even outside your software application – is one of the best means to assist users. This could be in the form of chatbots, troubleshooting guides, or even interactive tutorials.
Inside software, a help system is used to convey all kinds of information including how to:
- use a software program or application.
- get started with a product.
- learn a procedure or skill.
- gain access to other resources.
Madcap Flare software, a leading online help and knowledge base software tool generate multiple types of output. Flare is ideal for single sourcing of all your documentation no matter the final use. Adobe RoboHelp is a similar product that can deliver the same types of documentation.
Using my knowledge of online help software tools, and the organization structure of your single source information is the ability to create training materials for your in-house staff. This allows them to continue on after my work is done! There is no leaving you asking, “How do we manage and add new content?”. You and your team will have the knowlege to keep moving forward without any hand holding (but I’m always available to answer questions or provide more training).
A knowlege base is also a deliverable you can create using a single source software tool. Having an understanding of the software application is key to giving you a robust and easy to use information option. Knowlege bases are for more than a simple FAQ document; they give information details and offer navigation to move between related topics and address the most common questions.