The information you provide with you product is far more than just a few pages on how something works or the procedures it requires to use. It needs a robust system that explains your entire system from end-to-end. This can be in the form of printed or online material as well as a built-in help system.
If you’re offering technical writing services, you’ve got plenty of options! Here’s a list of the types of technical writing materials I can create for you.
User Manuals & Guides
Everyone’s had that moment of staring at a product, wondering, How the heck do I use this? That’s where I come in. Writing clear, easy-to-follow user manuals, quick-start guides, and instruction booklets can make a huge difference. One goal is to provide information that minimizes the calls to your support center with questions that could have easily been addressed in a manual or guide. In addition, I can take manuals and guides and turn them into marketing materials that highlight the features of your product.
Standard Operating Procedures (SOPs) & Policies
Structure is important to keep things running smoothly. This includes process documentation, safety procedures, or company policies that ensure consistency and compliance. This is especially valuable in industries like healthcare, manufacturing, and IT (I have experience in all those areas). You need to procedures that remove the guesswork in how something is done, making the users more productive, getting their work done faster and more efficiently.